Send the situation first.
Include your city, exact task, must-have criteria, preferred date/time, previous attempts, and deadline. For house finding, add your target area / commute point, budget, move-in date, lease length, and pet or other non-negotiable requirements. For Pet Support, add your Shanghai location, preferred date/time, pet type, dog breed/size if relevant, temperament, and whether you need walking, feeding, or both. Martin confirms the service, delivery target, limits, start time, and payment milestone before work begins.
Do not send identity documents, medical records, banking details, passwords, or codes.